Refund policy

All sales are final.
Because each item is made-to-order and customized just for you, we do not accept returns or offer refunds for:

     Buyer’s remorse

     Size or style selection mistakes

     Shipping delays beyond our control

However, we will gladly offer a replacement or full refund in the case of:

     Misprinted items

     Damaged or defective products

     Wrong items received

Please contact us within 7 days of receiving your order at platform@nogavi.com and provide:

     Your order number

     Clear photos of the product and packaging

     A short description of the issue

If your request is approved, we’ll either send a replacement at no additional cost or issue a refund to your original payment method.

Important Notes:

     Returns are not accepted unless requested and approved by our team.

     Shipping costs are non-refundable unless the issue is due to our error.

     Refunds typically take 5–10 business days to appear depending on your bank.

Exceptions (non-returnable items):
All products are considered custom and made-to-order. For this reason, we do not accept returns for any other reason beyond defects or production errors.

European Union Customers:
Due to the personalized nature of our products, the 14-day cooling-off period does not apply.

If you have any questions, feel free to reach out at platform@nogavi.com.